Creating an account as a dependant

In order for your child, spouse, or dependant to book a therapy session through Inkblot, they will need to create an account with an organization code or through the dependant link on your company portal page with a valid email address. If the dependant has difficulties locating the organization code or company-specific portal, they can contact Inkblot’s customer support using email or live chat. For non minors, the dependant can simply create an account with their own email using an organization code or through the company portal, and continue through the matching and booking process. Follow the steps listed in the Quick start for clients accessing Inkblot from their employee benefits article on how to create an account.

Signing up as a dependant works on an honour system, which means that Inkblot does not require proof that the dependant is linked to the person with Inkblot coverage. Dependant accounts are designed to be separate from the account of the individual in the Employee Assistance Program (EAP), not tied to it. This flow was created in collaboration with our Clinical Services team to preserve confidentiality for all Inkblot clients.

If you are signing up for, or with, a minor, there are a few options:

• Create an alias email if the child is not old enough to have their own email account. In this case, the parent can use a modified version of their own work email account. This is done by adding “+” to the prefix of the email. For example, if the parent was registered as [e-mail], the child could be registered as [e-mail] or [e-mail]. This will create two separate accounts, where appointments can be booked separately, but the email confirmations, reminders, and receipts will all be sent to [e-mail]. This email option does not work for some companies, so please contact our customer support team prior to signing up if you are unsure.

• Have the child sign-up with their own email account, but configure email settings to forward emails from Inkblot Therapy to the parent email account. This can usually be done through email filters and can ensure that the child has their own account log-in, but the parent can keep track of Inkblot communication.

The option you choose depends on the maturity level of the minor child, level of parental involvement, and ability of the child to consent to the Informed Consent policy, amongst other factors. To see which account option is right for you, please reach out to our customer support team through email ([e-mail]) or the live chat function on the Dashboard.