To ensure consistency when charging sales tax on our platform, we have updated our taxation structure. These changes ensure that you pay, and your care provider is paid, the correct tax amount depending on the province you individually live or practice in. It also ensures that you will only be charged sales tax based on your province of residence, and not on your care provider’s if you live in different provinces.
The biggest update for this change is that you will always be charged tax on the section of your appointment cost which goes towards maintaining and updating our platform.
If you meet with a care provider whose services are tax exempt, you may have not paid sales tax on any part of your session in the past. Moving forward, if a care provider’s services are tax exempt, you will not pay sales tax on the portion of the appointment cost that goes towards the clinical service provided by your care provider, but you will pay sales tax on the portion of the appointment cost that maintains our platform, based on your province of residence.
If you have any questions or comments about this change please contact support@greenshield.ca.