Issues with your payment method can prevent payment from being charged to your account. If this occurs, you will be prompted to change or update your payment details before you are able to book a follow up appointment for that service. You will not be able to book additional appointments for that service until the outstanding balance from previous appointments is paid in full.
You can update your payment information from the pop up banner on your Dashboard by selecting Update payment information.
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On the
Dashboard, navigate to Preferences.
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Navigate to the Billing Details section and select Update Payment Information.
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On the Update payment details and pay outstanding balance screen, review any outstanding appointment balances and select Pay Balance.
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Enter your updated payment information and select Pay.
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On the Dashboard screen, navigate to the
menu and select Billing Details.
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On the Update payment details and pay outstanding balance screen, review any outstanding appointment balance and select Pay Balance.
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Enter your updated payment information and select Pay.
Please note that, if applicable, outstanding balances for counselling and Work, Health, and Life services will be paid at the same time. If you have questions about paying your outstanding balances, you can reach out to support@greenshield.ca.