Change care providers

There are a variety of reasons you might need to unmatch from your care provider, including availability or perhaps they just weren't the right fit for you. You can change your care provider and match with another provider to continue your journey.

1. On the My Care Provider screen, select View Details & Resources.

2. In the Care Provider Preferences section, select Unmatch.

3. From the drop-down menu, select the reason you wish to unmatch from your care provider.

4. Select Yes, unmatch.

To find a new care provider, read the Match with a care provider article.

Change care providers on the mobile app

1. On the My Care Provider screen, select the care provider you want to unmatch with.

2. In the Care Provider Preferences section, select Unmatch.

3. Select the reason for unmatching from the provided list and select Ok.